All the products sold on Flower Kickz are authentic. Before arriving in your hands, they were controlled by our experts who make sure of their quality and their authenticity.

They have never been worn and are delivered in their original box with all accessories. A seal is attached to the product attesting that the necessary controls have been carried out.

Attention! Once the seal is removed, you cannot exchange your product.

Each product sold on Flower Kickz passes between the hands of our experts for a control of quality and authenticity. Thus, each detail is meticulously examined to allow us to determine if a product is indeed authentic, and that it does not present major defect of manufacture.

Once your product has passed our quality and authenticity check, we attach a seal and slip it into its original packaging with an authenticity card inside. This element assure you, upon receipt of your package, that you have in your hands an authentic product.

All the products sold on Flower Kickz have never been worn (Unless stated as such). Our team ensures during the quality and authenticity control that they are in perfect condition and show no sign of wear or major manufacturing defect.
They are also accompanied by their packaging and additional original accessories (laces or keychain).

At Flower Kickz, we process orders promptly to ensure a smooth and efficient fulfillment experience. As a result, we are unable to accommodate cancellation requests once an order has been placed. All confirmed orders will follow our standard return and exchange policy.

If an item is unexpectedly out of stock, Flower Kickz reserves the right to cancel your order or specific items within it. In such cases, a full refund will be issued to your original payment method, and you will be notified via email regarding the cancellation.

Yes, you can exchange a product within 3 days of receiving it. Each order is eligible for 1 exchange only, provided the item is in its original condition with tags, packaging, and proof of purchase. Please note, we do not offer refunds unless the item is out of stock and cannot be fulfilled. Customers are responsible for return shipping costs.

Exceptions:

• Accessories & Collectibles: All sales are final.
• Promotional Items: Items purchased on discount are not eligible for exchange.
• International Orders: All sales are final unless the item arrives damaged or defective (contact uae@flowerkickz.com for assistance).
  
  Note: Items with authenticity tags or stickers must have them intact for eligibility.

At Flower Kickz, all purchases are considered final, and we are unable to provide cash refunds. Due to the unique nature of our marketplace, refund requests cannot be accommodated.

If you have received the wrong product or if you believe it has major manufacturing defects, do not remove the seal and contact our customer service directly on : info@flowerkickz.ae.

Once your product has passed our quality and authenticity check, we attach an authenticity tag. These two elements assure you, upon receipt of your package, that you have in your hands an authentic product. Only detach the seal if you are sure you do not want to return your product: without it, your return will unfortunately be refused.

Our price depends on the model, the size and the current value of the pair on the market. We propose products distributed in more or less limited quantities and which are mostly out of stock in the stores and on the websites of distributors and brands.

Each price proposed by Flower Kickz is regularly updated in order to propose you the fairest possible offer.

Our mission: to ensure that these products are always available to you.

If the product of your dreams is displayed as "Currently unavailable" it is now very difficult (if not impossible) to find it among our network of retailers.

Unfortunately, we cannot determine the price or a precise return date. However, you can always take a look at the rest of the selection.

You will soon be part of the Flower Kickz Family, we have of course a code to welcome you as it should be. Get an immediate 50 AED discount on your first order by subscribing to our newsletter via this link.

Then, check your emails. You will find your promo code valid on your first order. Treat yourself.

Nothing could be easier: you can write to us at the following e-mail address info@flowerkickz.ae

Our dedicated customer service is there to assist you Monday to Saturday from 10am to 6pm.

Yes! We have a store in Greece.

· Kornarou 4, 10563, Athens

Monday: 10:00-21:00
Tuesday: 10:00-21:00
Wednesday: 10:00-21:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-20:00
Sunday: Closed

The products sold on Flower Kickz are unisex
We invite you to always refer to your European size which does not change from one model to another. You have at your disposal a guide of the sizes on all our products which enables you to avoid any confusion and to find shoe with your foot.

The sizes available on our site depend on each model. If a size appears grayed out, it means that we are not able to provide this size for this model. Either because it does not exist or because it has become unavailable for the moment.

A size guide is available on each product. It tells you if you should take a size up or down by referring to your usual size. But, what is your usual size?

Refer to your European size at Nike (between 35 and 50).

Pro tips: Luxury brand shoes fit is usually big.

The Air Jordan fits normally. We recommend that you take your usual size.

In general, the Nike Air Force 1 fits large. We advise you to take a half size below your usual size.

Example: if you wear 43 you should opt for 42.5.

The Dunk fits normally. We recommend that you take your usual size.

We accept payment by Credit Card (Visa, MasterCard, Amex), Debit Card (for foreign payments) or Tabby (up to 4 installments).

You can reach out to us and we'll always do our best to help you out!